Operations & Customer Success Associate

About Uniek

We're an AI-first company on a mission to give travellers a truly unique experience when staying at vacation properties, by helping property owners streamline their operations and design a 5-star guest experience. We sit at the intersection of hospitality, technology, and AI, and we're building the platform that makes exceptional stays the standard, not the exception.

Our Team

Uniek is founded by a team of experienced operators who have worked together across multiple companies over many years. Bas Kohnke is a Y Combinator alumnus (S14) who founded and exited the HR-tech company Impraise. Kareem Zaher is an experienced CTO who previously led engineering teams at Booking.com and the unicorn scale-up BetterUp. Floor Püttner is the creator of Villa El Limon, a highly successful and popular vacation villa, and brings deep first-hand expertise in what it takes to deliver an exceptional guest experience. Together, we combine startup-building experience, technical depth, and real operator know-how from inside the vacation rental world.

About the Role

We're looking for a sharp, recently graduated generalist to join our team as an operational jack-of-all-trades. You'll sit at the intersection of customer success, operations, sales, and product, working directly with both property owners and service providers on our platform to keep things running smoothly and help us grow. This is the kind of role where no two days look the same. One morning you might be onboarding a new property owner, the afternoon coordinating an onsite meeting for a service provider try-out, and by evening flagging a recurring product complaint to the CTO. If you thrive on variety, ownership, and figuring things out as you go, you'll love it here.

About You

You have gained 1–2 years of work experience at another startup or recently graduated your masters degree as top student in your batch and ready for a startup experience in the AI era. Your friends describe you as a high achiever, curious person who is continuously learning, playing around with new tools or trying out the next new thing, an organized operator and an independent thinker. In the past year you've really embraced AI tools and not just used ChatGPT to ask it questions, but actually built things with it and integrated it into your workflow.

What You'll Do

Who You Are

You're an ambitious, early-career professional who's excited about the messiness and momentum of startups. Specifically, you bring:

• Deep curiosity and a habit of learning — you're already experimenting with AI tools to make yourself more effective
• High ownership and a go-getter attitude — you don't wait to be told what to do; you spot what's needed and move
• Strong organization and process orientation — you naturally build systems, track follow-ups, and don't drop balls
• Customer-centric mindset with real empathy — you genuinely care about the people on both sides of our marketplace and want them to succeed
• Sharp communication — you write and speak clearly, whether it's a support reply, an onboarding walkthrough, or a Slack message to the team
• Tech savviness — you pick up new tools quickly and feel at home in a digital-first workflow
• Startup mindset — comfortable with ambiguity, fast pivots, and wearing many hats

What We Offer

• A front-row seat at a growing AI-first startup where your work has direct, visible impact
• Exposure across operations, sales, customer success, and product — ideal if you want to figure out where your career goes next
• The chance to work directly with experienced founders who've built, scaled, and exited before
• A team that values curiosity, ownership, and learning by doing
• Room to grow into broader responsibility as the company scales
• A Portugal-standard entry level salary

How to Apply

• Upload your CV
• Upload a voice or video message (max 3 min) with a short description of one example of a topic you've recently been learning about and one example that demonstrates your startup mindset