Last Updated: May 16, 2026
These Terms of Service (the "Terms") govern the access to and use of the digital platform and SaaS products (the "Platform") available via the website www.uniek.ai and all subdomains, including the Uniek mobile experiences, AI Concierge, and any communications channels operated under the Uniek brand (together, the "Services"). The Services are provided by Simple Management BV, a company incorporated under the laws of the Netherlands, with its registered office at Josef Israelskade 46, 1072SB, Amsterdam, The Netherlands (the "Company").
1.1 The Platform: The digital SaaS product and marketplace available on www.Uniek.ai and app.Uniek.ai, including the AI Concierge and any communications channels (such as WhatsApp, SMS, email, and in-app chat) operated by the Company.
1.2 Property Owner: The professional party (B2B) using the SaaS product to manage their property located in Spain, Portugal, or elsewhere in Southern Europe, and to curate the Guest Experience for individuals renting or staying at their property.
1.3 Guest: The individual (Consumer) accessing or using the Platform to personalise a stay, book local services, view Property Owner recommendations, or engage with the AI Concierge in connection with a confirmed stay at a property listed on the Platform.
1.4 Service Provider: The independent professional (operating in Spain, Portugal, or elsewhere in Europe) offering local services via the Platform pursuant to a separate Service Provider Agreement entered into with the Company.
1.5 Hospitality Manager: A person who assists a Property Owner with guest-facing operations such as check-in, check-out, on-site coordination, and Guest communication. A Hospitality Manager may have one of two distinct legal statuses on the Platform, as set out in Article 3.4: (a) a Property Owner Sub-User, invited and authorised by a specific Property Owner; or (b) an Uniek-Listed Hospitality Manager, who is an independent Service Provider listed in the Uniek marketplace and bookable by Property Owners.
1.6 User: Any Property Owner, Guest, Service Provider, or Hospitality Manager who accesses or uses the Platform.
1.7 Agreement: The contractual relationship between the Company and the User governed by these Terms and, where applicable, any separate agreement (such as the Service Provider Agreement or a Property Owner subscription agreement).
1.8 Activated Booking: A Guest booking for a service facilitated via the Platform for which the scheduled date of arrival or commencement of the service has been reached or passed (at 00:00 CET/CEST on such date), regardless of whether the service was ultimately performed or whether the Guest was present. A booking that is cancelled by the Guest, Property Owner, or Service Provider prior to the scheduled arrival date in accordance with the applicable cancellation policy shall not constitute an Activated Booking for billing purposes.
1.9 AI Concierge: The AI-powered conversational assistant offered by the Company through the Platform, WhatsApp, SMS, in-app chat, and other supported channels, which assists Guests, Property Owners, and Hospitality Managers with information, recommendations, and Platform tasks, as further described in Article 6.
1.10 Stay Booking: A reservation made by a Guest for a stay at a Property Owner's property via a third-party channel (such as Booking.com or Airbnb) or directly with the Property Owner. The Company is not a party to, and does not facilitate, the Stay Booking itself.
2.1 Governing Law: These Terms are governed by the laws of the Netherlands, the jurisdiction of incorporation of Simple Management BV. This choice of law is subject to the following qualifications: (a) mandatory provisions of EU consumer protection law grant Guests, as consumers, the protection of the mandatory rules of the law of their habitual residence (in accordance with Article 6 of Regulation (EU) No 593/2008, "Rome I"); and (b) mandatory provisions of the law of the country in which a Service Provider is established may apply to the extent required by applicable law.
2.2 Forum: Subject to mandatory consumer-protection rules referred to in Article 2.1(a), any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of Amsterdam, the Netherlands.
2.3 DSA Compliance: The Company acts as an "online intermediary service provider" and an "online platform" within the meaning of the EU Digital Services Act (Regulation (EU) 2022/2065) and complies with the obligations applicable to such platforms across the Union.
2.4 Role of the Company: The Company provides the technical infrastructure and a marketplace through which Service Providers can be discovered and booked, and charges a reservation fee to Service Providers as set out in Article 4.A.3. The Company does not provide the underlying local services, does not collect the service fee from Guests on the Service Provider's behalf (under the current default model), does not exercise supervision or control over Service Providers, and is not a party to any agreement between Guests and Service Providers.
2.5 No Stay Booking Facilitation: The Company does not facilitate the underlying Stay Booking. Stay Bookings are concluded between the Guest and the Property Owner (or via the Property Owner's chosen distribution channel). The Platform engages only after a Stay Booking has been confirmed and forwarded to Uniek.
3.1 Property Owners: The Company grants Property Owners a non-exclusive, non-transferable, revocable SaaS licence to use the Platform for business purposes. Acceptance of these Terms by a Property Owner occurs upon completing the Property Owner sign-up process and ticking the acceptance box presented at that time.
3.2 Guests Acceptance: A Guest accepts these Terms by any of the following means: (a) clicking on a call-to-action included in an email, SMS, or WhatsApp message sent to the Guest and then accessing or using any part of the Platform; (b) creating a Guest profile or account on the Platform; or (c) initiating a conversation with the AI Concierge via any supported channel.
3.3 Service Providers: Service Providers access the Platform under a separate Service Provider Agreement accepted via a clickwrap mechanism during onboarding. Service Providers act as independent contractors. No employment, agency, joint venture, or partnership relationship exists between the Company and the Service Provider.
3.4 Hospitality Managers: A Hospitality Manager accesses the Platform under one of the following two statuses:
(a) Property Owner Sub-User (default case): A Hospitality Manager engaged directly by a Property Owner and invited by that Property Owner to access the Platform. The Property Owner is responsible for binding the Hospitality Manager to these Terms before granting access, and for the Hospitality Manager's conduct on the Platform.
(b) Uniek-Listed Hospitality Manager: A Hospitality Manager who is listed in the Uniek marketplace as a service offering and who may be booked by Property Owners on a per-assignment or recurring basis. An Uniek-Listed Hospitality Manager is a Service Provider for the purposes of these Terms and the Service Provider Agreement and is an independent contractor.
3.5 No Employment Relationship with Hospitality Managers: Whether a Hospitality Manager operates as a Property Owner Sub-User or as an Uniek-Listed Hospitality Manager, no employment relationship exists between the Company and the Hospitality Manager.
3.6 Liability Allocation for Hospitality Managers: Where a Hospitality Manager acts as a Property Owner Sub-User, the Property Owner is solely responsible and liable to Guests, Service Providers, and third parties for the acts and omissions of that Hospitality Manager.
3.7 Account Termination and DSA Rights for Hospitality Managers: Hospitality Managers are Users for the purposes of these Terms. The Statement of Reasons mechanism (Article 12.6) and the complaint and redress procedure (Article 12.7) apply equally to Hospitality Managers in respect of decisions affecting their access to the Platform.
4.A — Service Provider Commission and Guest Payment Flow
4.A.1 Direct Payment from Guest to Service Provider: Payment for the underlying service is made directly by the Guest to the Service Provider. The Service Provider is solely responsible for determining which payment methods to accept, for collecting the service fee, and for issuing any required receipts or invoices. The Company does not collect the service fee from the Guest on the Service Provider's behalf under the current default model.
4.A.2 Communication of Available Payment Options: The Company's sole role in respect of payment for the underlying service is to communicate, via the Platform, the payment options that the Service Provider has indicated they accept. The Company does not validate, supervise, or guarantee these payment methods.
4.A.3 Reservation Fee (Commission): Uniek charges a reservation fee to the Service Provider as a commission on each Activated Booking facilitated via the Platform. The reservation fee is owed by the Service Provider to the Company and is collected via a licensed third-party Payment Service Provider (PSP). The reservation fee is earned upon the booking being made and is non-refundable except where the Company is at fault for a failed transaction.
4.A.4 Invoicing: Service Providers are solely responsible for providing Guests with a valid invoice for the services rendered. Uniek will issue its own invoice or commission statement to the Service Provider in respect of the reservation fee.
4.A.5 No Segregated Client Funds Vehicle: The Company does not operate a segregated client funds vehicle. The service fee never flows through a Company account; the Company's payment infrastructure is used only to collect the reservation fee from the Service Provider.
4.B — Property Owner Platform Fee
4.B.1 Property Owners pay Uniek a per-Activated-Booking platform fee, with an optional annual booking credit bundle. The detailed pricing, billing cadence, and bundle mechanics are set out in the Property Owner Agreement.
4.C — Property Owner Purchases of Supplies and Services
4.C.1 Uniek may, from time to time, make available supplies and services for purchase by Property Owners, subject to supplementary terms presented at the point of purchase.
4.D — Common Provisions
4.D.1 Uniek Collects Only via Electronic Payment: The Company collects its reservation fees, platform fees, and any other amounts owed exclusively by electronic payment, through either (a) a licensed third-party PSP, or (b) a direct invoice settled by bank transfer. The Company does not accept, process, or collect any payment in cash.
4.D.2 No Liability for Cash or Off-Platform Payments: Where a Guest pays a Service Provider or Property Owner in cash, or through any payment method outside the Platform, the Company does not process, facilitate, supervise, or bear any responsibility for such payment.
5.1 Total Cap: Notwithstanding anything to the contrary, and without prejudice to mandatory rights of Guests as consumers under applicable law, the Company's total aggregate liability for any claim under this Agreement is limited to the total amount of fees paid by the User to the Company in the three (3) months preceding the event giving rise to the claim, with an absolute maximum of EUR 2,000. For Users who do not pay fees directly to the Company (including Guests and Hospitality Managers acting as Property Owner Sub-Users), the Company's total aggregate liability is limited to the absolute maximum of EUR 2,000.
5.2 Scope: This cap is essential to the pricing of the SaaS licence and commissions; without this limitation, the Company would not be able to provide the Platform at the current rates.
5.3 Exclusion of Indirect and Consequential Loss: Without prejudice to mandatory rights of Guests as consumers under applicable law, the Company shall not be liable for any indirect, consequential, special, incidental, or punitive damages, or for any loss of profit, revenue, business, opportunity, goodwill, anticipated savings, data, or bookings, whether foreseeable or not.
5.4 Service-Specific Liability Exclusions: Given that the Company acts solely as a technology platform, the following specific exclusions apply:
(a) Wellness and Massage Services: The Company bears no liability whatsoever in relation to any wellness, massage, or bodywork service booked via the Platform, including any claim arising from physical discomfort, injury, inappropriate conduct, or unwanted physical contact.
(b) Private Chef and Catering Services: The Company bears no liability in relation to any private chef, catering, or food preparation service booked via the Platform, including claims arising from food allergies, food poisoning, or failure to meet dietary requirements. The Service Provider is solely responsible for complying with all applicable food safety regulations.
(c) Childcare and Babysitting Services: The Company bears no liability in relation to any childcare or babysitting service booked via the Platform, including any claim arising from injury, accident, illness, or any other harm to a child. The Company does not carry out background checks on Service Providers.
(d) General In-Person Services: For all other in-person services, the Company bears no liability for the quality, safety, legality, or outcome of any service delivered by a Service Provider.
5.5 Platform Availability and Software Defects: The Platform is provided on an "as-is" and "as-available" basis. The Company does not warrant that the Platform will operate without interruption, error, or defect at all times. Any claim for damages arising from Platform unavailability or software defects is subject to, and shall not exceed, the liability cap set out in Article 5.1.
5.6 AI Concierge Sub-Cap: The Company's total aggregate liability for any claim arising out of or in connection with the AI Concierge is limited to an absolute maximum of EUR 100 per User per twelve (12) month period. This sub-cap applies in place of, and not in addition to, the cap in Article 5.1 in respect of AI Concierge claims.
6.1 Description: The Platform includes an AI-powered conversational assistant (the "AI Concierge") that may be accessed by Guests, Property Owners, and Hospitality Managers through supported channels including the web application, the mobile experience, WhatsApp, SMS, and in-app chat.
6.2 AI Transparency: The AI Concierge is an automated system based on large language model technology. Users interacting with the AI Concierge are clearly informed that they are interacting with an artificial intelligence and not a human, in accordance with Article 50 of the EU AI Act (Regulation (EU) 2024/1689).
6.3 Nature of Output: Responses generated by the AI Concierge may contain inaccuracies, omissions, or out-of-date information. The AI Concierge does not provide legal, medical, financial, or other professional advice. For decisions with material consequences, Users should verify information independently.
6.4 Recommendations and Bookings: Where the AI Concierge suggests Service Providers, restaurants, activities, or other recommendations, such suggestions are informational only and do not constitute an endorsement or guarantee by the Company.
6.5 Data Processing: Messages exchanged with the AI Concierge are processed by the Company and its sub-processors for the purpose of providing the Services, improving the Platform, and ensuring safety and security. Processing is carried out in accordance with the GDPR and the Company's Privacy Policy. Users should not share special categories of personal data or payment card details with the AI Concierge.
6.6 Acceptable Use of the AI Concierge: Users shall not use the AI Concierge to: (a) generate or solicit unlawful, harmful, defamatory, harassing, or discriminatory content; (b) attempt to extract, reverse-engineer, or manipulate the underlying model; (c) impersonate another person; or (d) circumvent the Platform or the reservation fee structure.
6.7 Availability: The AI Concierge is subject to the availability provisions of Article 5.5 and to the AI-specific liability sub-cap in Article 5.6. The Company may modify, suspend, or discontinue the AI Concierge at any time.
7.1 Ownership: All software, source code, databases, model configurations, and trademarks comprising the Platform are the exclusive property of the Company.
7.2 Restrictions: Users are strictly prohibited from reverse-engineering, decompiling, scraping, or duplicating the Platform. Any breach constitutes a material breach of this Agreement.
8.1 Notice-and-Action: In accordance with the Digital Services Act, any person may notify the Company of illegal content via support@uniek.ai.
8.2 General Monitoring: Pursuant to Article 8 DSA, the Company has no general obligation to monitor content uploaded by Users.
8.3 Removal: The Company reserves the right to remove content that violates applicable law or these Terms. If an account is suspended or content is removed, the Company will provide a "Statement of Reasons" where required by Article 17 DSA.
9.1 Acceptable Use: Guests shall use the Platform only for lawful purposes connected to their stay. Guests shall not: (a) harass, threaten, or discriminate against any User; (b) upload unlawful, defamatory, sexually explicit, hateful, or infringing content; (c) attempt to access another User's account; (d) introduce malware or harmful code; (e) scrape or reproduce Platform content; or (f) circumvent the Platform to book services outside it.
9.2 Account Creation: Where a Guest creates a Guest account, the Guest must be at least eighteen (18) years of age, provide accurate registration information, and maintain the security of their account credentials.
9.3 Reviews and Ratings: Reviews must reflect the Guest's genuine, first-hand experience and shall not contain personal attacks, unverified accusations, discriminatory language, or content unrelated to the service or stay.
9.4 Relationship with the Stay Booking: The Stay Booking between the Guest and the Property Owner is a separate legal relationship to which the Company is not a party. Any dispute relating to the property itself, the stay, or the Stay Booking must be addressed to the Property Owner or the relevant booking channel, not to the Company.
9.5 Communications: By providing contact details in connection with a Stay Booking, the Guest agrees that the Company and the Property Owner may send Service-related communications via those channels.
9.6 Cancellation of Service Provider Bookings by the Guest: Where a Guest cancels a confirmed booking with a Service Provider, the cancellation is governed by the cancellation policy published by that Service Provider on the Platform. Where the Guest cancels after the cancellation window has passed, any late cancellation penalty set out in that policy applies.
10.1 Platform Integrity: Service Providers and Guests are prohibited from circumventing the Platform to avoid commission fees.
10.2 Breach: Proactive solicitation of Guests outside the Platform for services initially discovered via the Platform constitutes a material breach, entitling the Company to immediate termination of the account and liquidated damages in an amount equal to 24 times the applicable monthly reservation fee on the circumvented booking(s), with a minimum of EUR 500 per incident, without prejudice to the Company's right to claim full damages if actual loss exceeds this amount.
11.1 Responsibility: Property Owners and Service Providers are solely responsible for the declaration and payment of VAT (IVA in Spain and Portugal), income tax, social security contributions, bookkeeping obligations, and local tourist taxes. Each Service Provider further represents that they are duly registered as an independent professional or business under applicable local law and, where applicable, hold a valid VAT identification number.
11.2 Licensing: It is the sole responsibility of the Service Provider to possess all permits, licences, and certifications required under the law of the country in which the service is performed.
12.1 Property Owner Subscription and Termination: Property Owner subscription, termination, and notice periods are governed by the Property Owner Agreement.
12.2 Service Provider Termination: A Service Provider may terminate their relationship with the Company at any time, with no minimum term, by giving written notice by email to support@uniek.ai or via the Service Provider account settings, provided that the Service Provider shall remain obliged to perform any confirmed bookings with a scheduled service date falling within five (5) business days after the date of the termination notice.
12.3 Guest Account Termination: A Guest may delete their Guest account at any time via the account settings or by writing to support@uniek.ai. Termination by a Guest does not affect any confirmed bookings, which remain governed by the applicable cancellation policy.
12.4 Termination for Cause (Default): Without prejudice to any other rights, either party may terminate the Agreement with immediate effect if the other party fails to remedy a material breach within fourteen (14) days of a written notice of default, or is declared bankrupt or insolvent, or enters into liquidation.
12.5 Suspension of Services (DSA Aligned): The Company reserves the right to temporarily suspend or restrict access to the Platform if a User violates the marketplace conduct or anti-circumvention rules, if there is a suspected security breach, or if required by law or a valid order from a competent regulatory authority.
12.6 Statement of Reasons (Article 17 DSA): If the Company decides to permanently terminate, suspend, or restrict a User's account based on a violation of these Terms or the presence of illegal content, the Company will provide the affected User with a clear and specific Statement of Reasons outlining the facts, the specific clause breached, and the User's right to appeal.
12.7 Complaint Handling and Redress (DSA Articles 20 to 21): Users may submit complaints regarding the Company's decisions by contacting support@uniek.ai. The Company will acknowledge complaints within ten (10) business days and provide a substantive response within thirty (30) business days. Users may also refer disputes to out-of-court settlement bodies in accordance with DSA Article 21.
13.1 Severability: If any provision is found to be invalid under applicable law, the remaining provisions shall remain in full force.
13.2 Amendments: The Company may amend these Terms. Continued use of the Platform after notification of changes constitutes acceptance.
13.3 Entire Agreement: These Terms, together with the Company's Privacy Policy (available at https://uniek.ai/privacy-policy) and, for Service Providers, the Service Provider Agreement, constitute the entire agreement between the parties regarding the use of the Platform.
14.1 B2B Exclusion: In accordance with applicable law, the statutory right of withdrawal does not apply to Property Owners or Service Providers acting in a professional capacity.
14.2 Digital Content (Guests): In relation to the digital Platform services provided to Guests: by accessing the Platform and its digital content, the Guest explicitly requests the immediate commencement of the service.
14.3 Waiver: The Guest acknowledges that they lose their statutory fourteen (14) day right of withdrawal under EU Directive 2011/83/EU once the performance of the digital service has begun. For this waiver to be valid, the Guest must provide explicit confirmation at the point of acceptance confirming that the service commences immediately and that the right of withdrawal is thereby waived.
14.4 Service Provider Bookings: The right of withdrawal for specific local services (for example, tours, catering, or leisure activities) is governed by the terms of the Service Provider and may be excluded for leisure activities tied to a specific date in accordance with applicable EU consumer law.
15.1 Definition: Force Majeure includes all external causes, foreseen or unforeseen, over which the Company has no influence, including widespread internet or telecommunications outages, cyber-attacks, DDoS attacks, large-scale malware infections, power failures, disruptions in the services of third-party cloud providers (such as AWS or Azure), and governmental measures or strikes that prevent the Platform from operating.
15.2 Suspension of Obligations: During a period of Force Majeure, the Company's obligations are suspended. If the period lasts longer than thirty (30) days, either party may terminate the Agreement without any obligation to pay damages.
16.1 User Responsibility: This Article 16 applies to Property Owners, Service Providers, and Hospitality Managers acting in a professional (B2B) capacity. Nothing in this Article limits or excludes the statutory rights of Guests acting as consumers under applicable law. The User shall indemnify and hold the Company harmless against any and all third-party claims, damages, costs, and legal expenses arising out of or related to: a breach of these Terms; the performance or non-performance of services by a Service Provider; the conduct of a Hospitality Manager engaged as a Property Owner Sub-User; the conduct of a Guest at a Property; or any violation of third-party rights by content uploaded by the User.
16.2 Legal Defence: In the event of a claim, the Company reserves the right to assume the exclusive defence, and the User agrees to cooperate fully with the Company in asserting any available defences.
Simple Management BV
Josef Israelskade 46, 1072SB, Amsterdam, The Netherlands